Truth in Engineering?
My purchases with Audi
My Customer Experience Grade: A
Purchase of 2015 A7 TDI Audi
Contact: Audi Lancaster
CX Grade: A+
Summary: After using TrueCar.com, I was contacted by many Audi dealers with offers regarding my request for a Black/Black Audi A7 TDI. I found the car of my dreams at the Autohaus Lancaster dealership in Lancaster, Pennsylvania.
After speaking with Chris Chapman, Audi Brand Specialist, we made a deal over the phone and made arrangements for me to pick up my new car on 8/22. I took a train from Philadelphia to Lancaster and Chris picked me up at the train station. We arrived at Autohaus and within an hour, I was driving home my new vehicle. The entire experience as superb.
Purchase of Road Hazard Tire & Wheel
Contact: Cherry Hill Audi
CX Grade: A
Summary: During the 5K routine service, Cherry Hill Audi indicated that the two tires were damaged from "potholes" and needed to be replaced. They also made me aware of a warranty option I could purchase that would cover tire and wheel damage if it were to happen again. I gladly purchased the warranty since I figured it would happen again. It was a pleasant experience working with Cherry Hill Audi.
Shortly after my purchase, I was welcomed to the Audi family. It was a very welcoming experience.